Book a court for a member or block courts in the Scheduler
In your club's Scheduler, tap an open slot and choose Book this slot to book a court for a member or guest, or Block this slot to close it to member bookings. For a longer closure across courts, use Block time at the top of the Scheduler. Any club admin can do both.
The Scheduler comes with court booking, which is part of a facility plan. On a computer, click Scheduler in the club sidebar. In the app, find it under Admin tools.
Book a court for someone
Tap an empty slot and choose Book this slot.
Switch the type at the top from Event to Court booking.
Pick one or more Courts and adjust Start and End.
Under Players, search for the members or guests playing. Only people in your club show up. If someone isn't in your club yet, add them to the club from the same search first.
Check the Price. It is worked out from the length and each payer's membership. Type over it to set your own price, which is then split evenly.
Under Payment, choose Split evenly or Choose who pays, and how to collect.
Tap Add Booking.
The ways to collect are:
Charge card on file: club credit first, then their saved card. Anything we can't collect is left owed on their account.
Card reader: each person pays their share at your reader. This is the way to charge someone with no card on file.
Account credit: their club credit has to cover their whole share.
Put on their ledger: nothing is taken now. They owe it on their account.
Guests are always billed for a share. A guest has no saved card or credit, so take their share at the card reader. Otherwise it stays owed. Bookings you make are confirmed straight away, can be made on staff-only courts, and can overlap another booking after a warning (Book anyway).
Collect payment later
If a booking still has money owed, tap it and choose Collect payment. Pick how they are paying, including Other (paid another way) for cash, Venmo or a gift card, and tap Collect.
Move or change a booking
Drag the booking to another court or time. It keeps its length.
Or tap it and choose Edit booking to change the court, start or end, then Save Changes. Players, price and payment stay as booked.
Changing the length reprices the booking. A longer booking charges the difference. For a shorter one, you choose Add as club credit (the default) or Refund to original payment. A booking that has started can't be moved or edited.
Cancel a booking
Tap the booking and choose Cancel booking.
If money was collected, choose who covers the processing fee and where the money goes: Refund to original payment, Give as club credit, or No refund. If nothing was paid, anything owed is cleared.
Admins can cancel any time until the booking ends, even after it starts. The booker and the players get a cancellation email.
Block courts
Tap Block time at the top of the Scheduler, or Block this slot on an open slot.
Pick the Courts (or All courts) and the From and To times.
Choose a Reason: Maintenance, Private rental or Other (with a short description).
Tap Block time.
Members can't book blocked time. Each block covers one stretch of time on the day you are viewing, so add a block for each day you need. You can't block time that has already passed.
Blocking leaves existing bookings in place. If bookings fall inside the block, turn on Cancel and refund them to cancel them as you block. Under Refund to, choose Original payment (they get every cent back and the club covers the processing fee), Club credit where offered, or No refund to keep the payments.
To reopen the time, tap the block and choose Remove block.